Contact us
Need help with an order, product, return, subscription, or delivery?
We’re happy to assist.
Before contacting us, you may find a quick answer on our FAQ, Shipping & Delivery, or Return & Refund Policy pages.
Customer Support
Email: support@velvetpout.com
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
For damaged or incorrect products, please also include clear photographs of the product and shipping package.
Privacy Requests
For requests concerning your personal information or privacy rights, please email:
Subject line: Privacy Request
Business Information
VelvetPout
Website: velvetpout.com
Email: support@velvetpout.com
Company Name: Xinjiang Junlong Xingye Electromechanical Equipment Co., Ltd.
Company Address: Room 2024-FG-008, Building 2, No. 566 Dongrong Street, Zhengyang Road Subdistrict, High-tech Zone (Xinshi District), Urumqi, Xinjiang Pilot Free Trade Zone, China
Contact Number: +86 15288981333