Shipping & Delivery
U.S. Shipping & Delivery
This Shipping & Delivery Policy applies to orders shipped to addresses within the United States.
Order Processing
Orders generally require 1–5 business days for payment verification, fulfillment, quality checks, and packaging before shipment.
Processing times may be longer during major promotions, new product launches, holidays, or unusually high-volume periods.
Estimated U.S. Delivery
After your order has been dispatched, estimated delivery is generally:
10–20 business days
The estimated delivery period begins after shipment and does not include order-processing time.
Delivery dates are estimates rather than guaranteed arrival dates.
Tracking
When tracking is available, a tracking number will be sent to the email address associated with your order.
Please allow several business days for tracking information to begin updating after shipment.
Shipping Delays
Carrier interruptions, weather, transportation issues, high-volume periods, incorrect addresses, or other events outside our reasonable control can cause delays.
If we determine that we cannot ship your order within the time originally represented to you, we will provide notice and, where required by applicable U.S. law, give you the option to agree to the delay or cancel the affected order for a refund.
Multiple Shipments
Products in the same order may occasionally be shipped separately. If this occurs, you may receive more than one tracking number.
You will not be charged additional shipping fees solely because we divide an order into multiple shipments.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Contact us immediately if you notice an error.
Once a shipment has been transferred to the carrier, we may not be able to change the delivery address.
If a package is returned to us because of an incorrect or incomplete customer-provided address, additional shipping charges may apply before it can be resent.
Lost Packages
If tracking stops updating for an extended period or the carrier confirms that a shipment has been lost, please contact:
support@velvetpout.com
We will review the shipment and work with the carrier. Depending on the circumstances, an eligible lost shipment may be replaced or refunded.
Packages Marked Delivered
If tracking shows “Delivered” but you cannot locate the package, please:
Check around the delivery location and with household members or neighbors, confirm the shipping address on your order, and allow up to 48 hours because some carriers may mark packages delivered shortly before final delivery.
If the package remains missing, contact us and we will assist with the carrier investigation.
Contact
Questions about shipping or tracking:
support@velvetpout.com
Company Name: Xinjiang Junlong Xingye Electromechanical Equipment Co., Ltd.
Company Address: Room 2024-FG-008, Building 2, No. 566 Dongrong Street, Zhengyang Road Subdistrict, High-tech Zone (Xinshi District), Urumqi, Xinjiang Pilot Free Trade Zone, China
Contact Number: +86 15288981333