FAQ
What does VelvetPout sell?
VelvetPout offers modern beauty and makeup essentials designed to make everyday routines simple and effortless. Our current collection includes lip-focused cosmetic products such as our Easy Glide Lip Liner.
How do I use the Easy Glide Lip Liner?
Apply the liner directly along the natural lip line or use it to softly fill the lips.
For a blended look, gently blend the product shortly after application before the formula sets. Close the cap securely after each use to help prevent the product from drying out.
Will the color look exactly the same as it does online?
Not always.
Actual color may vary slightly because of lighting, screen settings, photography, and your natural lip tone. Product swatches should be used as a reference rather than a guarantee of an exact color match.
Are VelvetPout cosmetics FDA approved?
Cosmetics sold in the United States are regulated by the U.S. Food and Drug Administration, but cosmetic products generally do not receive FDA premarket approval.
VelvetPout does not represent that a finished cosmetic product is “FDA approved” unless such a statement is specifically authorized under applicable law.
How long does order processing take?
Orders generally require 1–5 business days for verification, fulfillment, quality checks, and packaging.
Business days do not include weekends or U.S. federal holidays.
How long does U.S. shipping take?
After an order has been dispatched, estimated U.S. delivery is generally 10–20 business days.
Delivery estimates are not guarantees and may be affected by carrier delays, high-volume periods, weather, address issues, or other circumstances outside our reasonable control.
How can I track my order?
When your order ships, you will receive a shipment confirmation containing available tracking information.
Tracking information may require several business days to update after the carrier receives the package.
Can I cancel or change an order?
Contact support@velvetpout.com as quickly as possible.
We will try to accommodate your request if the order has not yet entered fulfillment. Once processing or shipping has begun, changes or cancellations may no longer be possible.
What is your return policy?
Eligible unused and unopened products may be returned within 30 days of delivery.
For hygiene reasons, opened or used lip products generally cannot be returned because of a change of mind.
Damaged, defective, or incorrect items are covered separately. Please see our Return & Refund Policy for full details.
What if my product arrives damaged?
Contact support@velvetpout.com within 14 days of delivery with your order number and clear photos of the item and packaging.
We will review the issue and, when appropriate, arrange a replacement or refund.
How does Subscribe & Save work?
Where offered, selecting Subscribe & Save enrolls the selected product in recurring delivery at the frequency displayed before checkout.
For a 30-day subscription, your selected payment method will be charged for each recurring order unless you cancel before the next renewal is processed.
You can cancel your subscription through the available Subscription Management feature or by contacting support@velvetpout.com
There is no cancellation fee.
Is payment information secure?
Our online store is powered by Shopify and uses security technologies designed to protect information transmitted during checkout. Payment information is processed through the payment providers available at checkout.
How can I contact VelvetPout?
Email us at:
support@velvetpout.com
Company Name: Xinjiang Junlong Xingye Electromechanical Equipment Co., Ltd.
Company Address: Room 2024-FG-008, Building 2, No. 566 Dongrong Street, Zhengyang Road Subdistrict, High-tech Zone (Xinshi District), Urumqi, Xinjiang Pilot Free Trade Zone, China
Contact Number: +86 15288981333